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º                                                                         º
º          SatisFAXtion Modem/400: Solutions to Common Problems           º
º                                                                         º
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 CONFLICTS WITH 8514A COMPATIBLE VIDEO BOARDS
   The IBM 8514a and compatible video boards will conflict with any modem
   or faxmodem you configure as COM4. This is because 8514a and
   compatible video boards use the I/O address 2E8 which is the I/O
   address used by COM4.
   If you use an 8514a or compatible video board, DO NOT set your modem
   or faxmodem to COM4. Neither the video board nor the modem will
   operate reliably.
   This also applies to video boards based on the S3 chipset.
 S3-BASED VIDEO BOARDS
   Video boards based on the S3 86C911 controller will use the I/O
   address 2E8 (but won't use IRQ 3). This means you can't address your
   modem as COM4.
   The S3 controller has several features derived from the IBM 8514/a
   adapter. Along with these features comes inherent issues with 8-bit
   devices.
   The 86C911 is a 16-bit device that uses x2E8h, x6E8, xAE8, xEE8h to
   access its enhanced more register; all 16 bits are decoded. Since the
   AT bus decodes only the lower 10 bits of the I/O address, conflicts
   will occur between the 86C911 and other devices using the same
   addresses.
 WINFAX PRO LOCKS UP WHEN VIEWING FAILED RECEIVE
   SatisFAXtion/200, /400, and Classic:
   When running CASMGR 1.40, WinFax Pro may lock up when you view a
   failed receive event in the WinFax log. Delrina's fix for this problem
   is now available on CompuServe and the Delrina BBS in an archive file
   called CAS.EXE. The archive file contains a program named a README
   file and the program CASFIX.EXE. The README file instructs you to add
   the CASFIX command immediately following the CASMGR command in your
   AUTOEXEC.BAT file.
 CONFIGURING YOUR SYSTEM'S MEMORY
   For information on configuring your system's memory for use with
   SatisFAXtion products, order FaxBACK document 4149.
 HOW TO CREATE LOGO FILES
   For detailed instructions on how to create logo files using various
   graphics programs, order FaxBACK document 4006.
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October 29, 1992           Intel FaxBACK # 4044                      Page 1
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º                                                                         º
º          SatisFAXtion Modem/400: Solutions to Common Problems           º
º                                                                         º
ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ (continued) ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
 THE INPUT FILE CONTAINS HP GL/2 COMMANDS...
   ...that are not supported by the emulator. Try setting your
   application to use an HP LaserJet II printer driver.
   While FAXPOP does support the HPPCL (Hewlett-Packard Printer Control
   Language) up to and including verison 5, FAXPOP doesn't support the
   HPGL (Hewlett-Packard Graphics Language). Use a printer driver that
   doesn't incorporate HPGL commands.
   For WordPerceft 5.1, use either an HP LJIII driver dated 3-92 or
   earlier or just use an HP LJII driver.
 CAN'T PRINT ON POSTSCRIPT PRINTER
   Version 1.40 of the FAX.EXE program only prints on PostScript printers
   when you select Print from the View Screen. If you print from any
   other menu, the computer appears to send the data and the printer
   appears to accept it. However, the page never actually prints.
   Intel has corrected the problem and an updated MA.UTL file is
   available on FaxBACK. The MA.UTL file is still version 1.40, but the
   date on the file is 6-92 or later.
   SatisFAXtion Modem/200 users, order document 0028.
   SatisFAXtion Modem/400 users, order document 0029.
 MODEM WON'T AUTOANSWER WHEN SLS ENABLED
   If the SatisFAXtion board is set for "Shares phone line, mostly fax
   calls", "shares phone line, mostly voice calls", or "Shares phoneline,
   has a distinctive ring", modem callers MUST include the characters  @#
   at the end of their dialing string. The "@" command tells the calling
   modem to wait for a period of silence (30 seconds by default). The "#"
   character tells the answering SatisFAXtion board the call is from a
   modem.
   Otherwise, if no CNG tone is detected, the SatisFAXtion board will
   assume the call is a voice call and ring the downline phone. If users
   truly need the board to arbitrate between fax and modem calls without
   user intervention, then they must set the SLS setting for "has its own
   phone line".
 NO DIALTONE ON DOWN-LINE PHONE
   SatisFAXtion/200, SatisFAXtion/400
   If you get a clicking sound or no dialtone on your down-line phone
   after selecting one of the "Shares phone line" answering options, try
   selecting the answering option "Has own phone line".  If you get a
   dialtone then, check the version number on your DOWNLOAD file. If you
   have a DOWNLOAD.200 version earlier than 2.04 or a DOWNLOAD.400
   version earlier than 3.01, call FaxBACK and order the latest DOWNLOAD
   file for your board.
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October 29, 1992           Intel FaxBACK # 4044                      Page 2
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º                                                                         º
º          SatisFAXtion Modem/400: Solutions to Common Problems           º
º                                                                         º
ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ (continued) ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
   Order 0028 for the Latest DOWNLOAD.200   (SatisFAXtion/200 only)
   Order 0029 for the latest DOWNLOAD.400   (SatisFAXtion/400 only)
 TROUBLESHOOTING SEND/RECEIVE PROBLEMS
   If you're having trouble sending or receiving, here are some thing you
   can try:
   þ    Always load a disk cache program BEFORE loading CASMGR.
   þ    Always load network software BEFORE loading CASMGR and FAXPOP.
   þ    Do not load anti-virus software in TSR mode.
   þ    If you use the STACKER program to increace your disk storage
        space, always load the STACKER drivers BEFORE loading SATISFAX.SYS
        in your CONFIG.SYS file.
   þ    If you use QEMM 6.0, disable the STEALTH feature. Later versions
        may or may not have this STEALTH mode problem fixed.
 V.17 14.4KBPS RECEIVE STATUS REPORT
   For the latest status on the SatisFAXtion Modem/400 high-speed receive
   problem, order FaxBACK document 9983.
 TELENET
   Several customers have reported problems using this service. These
   range from locking the system to not being able to connect.
   SatisFAXtion/400:
   SatisFAXtion Modem/400 users should use DOWNLOAD.400 version 3.02 or
   higher when calling Telenet.
   SatisFAXtion Classic:
   SatisFAXtion users need software version 1.20 to connect to Telenet.
   Also please note that you must type  @  then press ENTER to get the
   Telenet prompt.
 CONFIGURING YOUR COMMUNICATIONS SOFTWARE
   If your communications software doesn't list your SatisFAXtion
   faxmodem but does list an Intel modem, choose the equivalent Intel
   modem:
   Intel Modem           SatisFAXtion Faxmodem
   ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ   ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ
   14.4EX                Modem/400, Modem/400e
   9600EX                Modem/400, Modem/400e  (Set port speed to 57600)
   2400 MNP/2400EX MNP   Modem/200
   2400B/2400EX          Modem/100
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October 29, 1992           Intel FaxBACK # 4044                      Page 3
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º                                                                         º
º          SatisFAXtion Modem/400: Solutions to Common Problems           º
º                                                                         º
ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ (continued) ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
   If your communications software doesn't list any Intel modems, order
   the FaxBACK Communications software Index (document 4351). This index
   will tell you how to find instructions for configuring many popular
   communications programs.
 MY SOFTWARE DOESN'T LIST THE INTEL MODEM
   If your communications program doesn't list your Intel modem in the
   setup screen, try selecting a Hayes compatible configuration.  If the
   problem persists, change the "Initialization String" to match your
   modem type:
          Intel Modem                  Initialization String
          ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ            ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ
          Intel V.42 modems (1,2)   :  AT&F\N0\Q0\J1\V0"H0-J0
          Intel 2400B MNP modems (3):  AT&F\N0\Q0\J1\V0
          Intel non-MNP modems (4)  :  AT&F&C1&D2
 CARBON COPY FOR WINDOWS
   SatisFAxtion/400:
   You need DOWNLOAD.400 version 3.02 or higher to use Carbon for Windows
   with a SatisFAXtion Modem/400. Earlier versions didn't implement the
   Ring Indicator signal which Carbon Copy uses to detect incoming calls.
 I/O AND IRQ CONFLICTS
   When two devices share the same I/O address or IRQ (interrupt), one or
   the other (or both) devices may not work correctly.  To eliminate the
   potential for conflicts, make sure each device you add to your
   computer occupies a unique I/O address and IRQ.
   Standard COM (serial) Port Address/IRQ Settings
                 I/O
          Port   Address   IRQ
          ----   -------   ---
          COM1     3F8      4
          COM2     2F8      3
          COM3     3E8      4
          COM4     2E8      3
   Intel faxmodems and modems come with a program called TESTCOM.EXE that
   can tell you what I/O address and IRQs are in use. Change to the disk
   or directory containing TESTCOM.EXE and enter this command:  TESTCOM
   /S
   If TESTCOM reports that only COM1 is active, set the modem to COM2.
   If TESTCOM reports both COM1 and COM2 active, disable the COM2 port in
   your computer (if possible) so that you can set the modem to COM2.
   See the user's guide for your computer to find out how to disable a
   COM port.
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October 29, 1992           Intel FaxBACK # 4044                      Page 4
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º                                                                         º
º          SatisFAXtion Modem/400: Solutions to Common Problems           º
º                                                                         º
ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ (continued) ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
   If you're using both COM1 and COM2 or can't disable COM2, you may be
   able to use COM3 or COM4 depending on the devices attached to COM1 and
   COM2.  A mouse and a modem will not successfully share an IRQ.  A
   printer and a modem sometimes can share an IRQ.
   The Intel SatisFAXtion faxmodems, Intel internal 2400 baud modems, and
   the Connection CoProcessor Modem Option allow two additional
   configurations:
   COM3   3E8   IRQ 5  (works in 286/386/486-based (AT) computers)
   COM4   2E8   IRQ 2  (works in 8088/8086-based (PC/XT) computers)
   NOTE:      Before configuring your modem for COM3/IRQ 5 or COM4/IRQ 2,
              make sure your communications software supports these ports.
   NOTE:      Never use IRQ 5 in 8088/8086-based computers because IRQ 5
              is used by your hard drive. Never use IRQ 2 in 286/386/486-
              based computers because IRQ 2 is used to "cascade" the two
              interrupt controllers.
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October 29, 1992           Intel FaxBACK # 4044                      Page 5
/data/webs/external/dokuwiki/data/pages/archive/computers/400top.txt · Last modified: 2001/11/08 10:18 by 127.0.0.1

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