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archive:100:balls
  1990 July 12 at 11:17 EDT
  To:     David Walker
  FROM:   Jeff Sharpe
  I thought this was pretty funny.  This is a true IBM ordering
  information quote from one of their catalogues.  Pass it on...
  This is an actual alert to IBM Field Engineers that went out to
  all IBM Branch Offices.  The person who wrote it was very
  serious.  The rest of us may find it rather funny.
  __________________________________________________________________
  Abstract:  Mouse Balls Available as FRU (Field Replacement Unit)
  Mouse balls are now available as FRU.  Therefore, if a mouse
  fails to operate or should it perform erratically, it may need a
  ball replacement.  Because of the delicate nature of this
  procedure, replacement of mouse balls should only be attempted by
  properly trained personnel.
  Before proceeding, determine the type of mouse balls by examining
  the underside of the mouse.  Domestic balls will be larger and
  harder than foreign balls.  Ball removal procedures differ
  depending upon manufacturer of the mouse.  Foreign balls can be
  replaced using the pop-off method.  Domestic balls are replaced
  using the twist-off method.  Mouse balls are not usually static
  sensitive.  However, excessive handling can result in sudden
  discharge.  Upon completion of ball replacement, the mouse may be
  used immediately.
  It is recommended that each replacer have a pair of spare balls
  for maintaining optimum customer satisfaction.  Any customer
  missing his balls should suspect local personnel of removing
  these necessary items.
  To re-order, specify one of the following:
  P/N 33f8462 - Domestic Mouse Balls
  P/N 33f8461 - Foreign Mouse Balls

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